Delivery

Enjoy free delivery for orders over 250 AED.

For orders below 250 AED, there is a 15 AED fee. Orders should arrive within 1-3 business days - though these estimated delivery times may vary.

Same-day or next-day delivery is available in some areas when orders meet certain criteria.

Delivery to major cities is offered, but locations outside of city limits may not be serviced.

Once shipped, you'll receive a shipment confirmation with a tracking number.

Using the Platforms

You may only use the given platforms for personal use; they are not intended for any commercial usage. You must be at least sixteen (16) years old to place an order on the platforms, but we reserve the right to accept orders exclusively from customers who are at least eighteen (18) years old. Please make sure you are reading the most recent version of these Terms and Conditions because we retain the right to occasionally amend any of them. You agree to use the Platforms on the basis that we may change or remove the Platforms (or any portion of them) temporarily or permanently without incurring any liability to you or any third party for such change or removal. We encourage you to stop using the Platforms if you object to any changes to these Terms and Conditions.
You acknowledge that any data you provide to the platforms, including personal data, must be truthful, accurate, up to date, and comprehensive. You acknowledge and agree that any communications, ideas, or materials you post on the Platforms that could be protected by copyright or other intellectual property rights will automatically become Shaima Beauty property. You acknowledge that nothing you post shall violate the rights of any third party, nor shall it contain any material that is defamatory or otherwise unlawful, abusive, or obscene, nor shall it constitute a privacy invasion. You acknowledge that your usage of the Platforms is your personal responsibility and will remain so. We reserve the right to immediately terminate your access to the Platforms if we suspect that you are currently engaging in or have previously participated in actions that are illegal, abusive, vulgar, or constitute a privacy invasion.
You may not link to the Platforms from any website that is not your own, nor may you establish a connection from any website that implies any affiliation, endorsement, or approval on our part where none exists. The Platforms cannot be framed on any other website, and you are only permitted to link to the main page when doing so.
While we make every effort to ensure that the information we post on the Platforms is accurate, we make no guarantees (express or implied) as to its accuracy. The Platforms are provided "as is" and "as available" without any representation or endorsement made, and we disclaim all warranties, express or implied, with regard to the Platforms or any transaction that may be conducted on or through the Platforms, including without limitation any implied warranty of merchantability or fitness for a particular purpose.
We give no assurance that the Platforms will fulfill your needs, be error-free, timely, or uninterrupted; that bugs will be fixed; that the site or the server that hosts it are virus-free; or that they fully embody the functionality, accuracy, and dependability of the Platforms. Any loss of content published or communicated through the Platforms will not be our responsibility or subject to our liability to you.
The Platforms might include information about services offered by third parties as well as connections to websites or applications not run by Shaima Beauty. You will leave the Platforms when you activate or use any of them, and we will not take any responsibility or liability for the content of any website, application, or service offered by a third party over which we have no control.

Account, Personal Information and Security

By submitting an Order, you acknowledge and accept that your Personal Information may be collected, used, stored, and processed in line with our Privacy & Cookie policy. Shaima Beauty utterly respects each user's right to privacy while they access and utilize the Platforms. Please refer to our Privacy & Cookie policy, which is incorporated into and constitutes a part of these Terms, for more information on how we use cookies, the types of information we collect, how and why we use your information, and the situations under which we release information.
When you sign up for a Shaima Beauty Account, you acknowledge and agree that the following statements are true, accurate, current, and complete: The Personal Information which you are asked to submit when you register as a customer; andPlease let us know if any of your information changes (for instance, if your address changes) by changing your Shaima Beauty Account online or getting in touch with our Customer Services department.
You pledge not to use a false identity or a name that you are not authorized to use, or to impersonate another person or organization.

Our Products

We will take all reasonable care to ensure that all Product Descriptions are correct. We have made every effort to display as accurately as possible the appearances, colours, textures or finishes of our Products. What you see will depend on your computer equipment, screen or monitor and we are therefore unable to guarantee that a Product’s images are an accurate representation of the actual merchandise. Please refer to our Returns Policy if you are unhappy with your Order.
The products you have in your cart are not reserved and can be purchased by other Users. Products are subject to availability. Any Products that have sold out will be as soon as possible removed by us. The stock status linked to a certain Product may change since there is a delay between the time your order is placed and the time it is accepted. If a Product you have ordered becomes out of stock after we have accepted your Order, then Shaima Beauty shall not be liable to you for being unable to provide that Product. If such a situation arises, then we shall notify you as soon as possible and you will not be charged for the out of stock Product.
Please note that this includes perishable products supplied as part of a hamper. If it becomes necessary to substitute a perishable product due to unforeseen circumstances or supply issues, the new product will be of equal or greater value than the one it is supposed to replace—but at no additional cost to you. If the alternative Product is delivered to you and you decide not to accept it, we will pay the cost of returning the original Product to you.

Pricing

Any coupon, discount, offer or promotional discount (the “Promotion”) offered on the Platforms are non- transferable and valid only for use as part of a purchase made via the Platforms, unless otherwise stated and subject to availability. No cash alternative will be offered on any Promotion. The Promotion cannot be used in conjunction with any other coupon, offer or promotional discount and it must be redeemed by the date published (if applicable and provided).
The prices of the products are displayed on the Platforms in UAE dirhams (AED) and include UAE value added tax ("VAT") at the relevant rate where applicable. The total cost of your Order will include VAT if you requested delivery to any city in the UAE.
Even while we work hard to make sure the prices for all of our products are accurate in the product description, mistakes can occasionally happen. We have the right to cancel any orders that have already been accepted or are in transit if we find an error in the price of a Product. In such a case, we are not required to accept or fulfill an order for the Product at the inaccurate price.

Order Process

The following are the technical procedures to make your Order and establish a sales agreement between you and Shaima Beauty:

You place an Order on the Platforms by pressing the ‘Buy Now’ button at the end of the checkout process. You will be guided through the process of placing an Order by a series of simple instructions on the Platforms.
We will send you an email confirming your Order which will detail the Product(s) (including their Product Descriptions) that you have ordered.
As your Order is shipped by us we will send you a dispatch confirmation email. Please note, that we may also send you an SMS to notify you that your Order has been dispatched.
Subject to us having accepted your Order, we will then arrange for delivery of it to you at your nominated address on the date and time nominated by you (as far as applicable)
Your Order will be delivered and completed.
We shall be entitled to supply Products ordered as part of one Order separately. This may mean that Products are dispatched separately. There may be certain circumstances where we can supply only part of an Order.
Non-acceptance of your Order (or parts of your Order) may be due to any one or more of the following non-exhaustive reasons:

A Product you ordered is out of stock;

We are unable to obtain authorisation for your payment;

We have identified an error with a Product Description, including but not limited to a pricing error;

The product you ordered being unavailable for delivery to your selected delivery country.

You do not meet the eligibility requirements as specified in these Terms and Conditions;

There is a system or procurement failure;

You fail our customer validation checks;

Delivery

You must provide us with complete and accurate delivery address information. For the avoidance of doubt, this includes not only the address that your Order is going to, but also the name of its recipient. We will not be liable for the delivery of your Order as a result of you supplying us with incomplete or inaccurate information. Parcels may require a signature on delivery.
We will make every effort to deliver your Order within the estimated timescales. However delays are occasionally inevitable due to unforeseen factors or events outside our control, for example, material shortages, travel or transportation disruption, import delays or higher-than-anticipated demand. Shaima Beauty shall not be liable for any delay or failure by us to deliver your Order within the estimated timescales as a result of such delays. Please note that delivery of your Order may take longer during sale or other busy periods.
Please note For next-day delivery of these Products customers will be required to place their Order in advance of the following times:

Saturdays-Thursday before 5pm;
Friday before 2pm

Cancellation

If, for any reason, you wish to cancel your contract before your Order has been dispatched or once it is with the courier partners, then you need to let us know. You can do so by contacting our ‘ Customer Services team. Once we have received notification from you of your wish to cancel your contract, subject to any monies having been taken from you, provided the items have not been dispatched then we will refund you the original purchase price and delivery charge for your Order.

Faulty, Damaged, Unsatisfactory Quality or Incorrect Item Received

We will always do our best to ensure that your product(s) arrive correctly and in perfect condition. However, occasionally mistakes do occur or items are damaged in transit. Please check your product(s) on receipt and report any issues to us as soon as possible. The sooner we are notified the easier and quicker it will be to resolve the issue for you.

Where products received are of poor quality, incorrect, faulty or damaged, the following applies:

Within 14 days of receipt of the goods: we will offer you a full refund, including any postage you paid or if you prefer and the product is still available, a replacement will be sent. Also by your choice we can offer you a replacement in the first instance, or where a replacement is not available (for instance it is no longer in stock), a full refund will be paid including any postage.

RETURNS

Within 14 days of receiving your order, if you are not entirely satisfied, you may return the product in its original state (unopened, unused, sealed, and in fully sellable condition) by getting in touch with us via info@shaimabeauty.ae or by calling/WhatsApping us at (+971) 502521118 to start the return or exchange process. We will then refund the entire purchase price, including delivery fees.

GENERAL

We may change these Terms and Conditions at any time so please ensure you check the latest version. If you do not agree to any changes in these Terms and Conditions, we advise you to stop using the Shaima Beauty Platform immediately.
If we make any material changes to the Shaima Beauty Platform, we will notify you via email or by notice on our website prior to implementation of the change. We shall take any continued use of the Shaima Beauty Platform following such notice as consent and acceptance of such change. If you do not wish to continue with the Shaima Beauty Platform following any material change, please contact us as soon as possible.
If any clause of these Terms and Conditions shall be deemed unlawful, void or for any reason unenforceable, then that clause shall be deemed severable from the Terms and Conditions and shall not affect the validity and enforceability of the remainder of these Terms and Conditions which shall continue to have full force and effect.
We shall not be responsible to you for any delay or failure to comply with our obligations under these Terms and Conditions if the delay or failure arises from any cause beyond our, our agents, subcontractors, suppliers or our Partner’s reasonable control.
If you breach these Terms and Conditions and we take no action, we will still be entitled to use our rights and remedies in other situations where you are in breach. No waiver by us shall be construed as a waiver of any proceeding or succeeding breach of any clause of these Terms and Conditions. Any waiver of any provision of the Terms and Conditions will only be effective if in writing and signed by a Director of Shaima Beauty.
You acknowledge that these Terms and Conditions in electronic format shall have the same force and effect as an agreement in writing.
When using the Shaima Beauty Platform, you accept that communication with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on the Shaima Beauty Platform. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing.

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