Use the form below to send us a message or contact us by mail at:
Get In Touch!
WhatsApp: +971 588854037
Address:
IntlCosmetic, Deira - Al Sabkha Dubai
United Arab Emirates
Opening Hours:
MON to SAT:
9:00AM - 10:00PM
WhatsApp: +971 588854037
Address:
IntlCosmetic, Deira - Al Sabkha Dubai
United Arab Emirates
Opening Hours:
MON to SAT:
9:00AM - 10:00PM
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The following are the technical procedures to make your Order and establish a sales agreement between you and Shaima Beauty:
A Product you ordered is out of stock;
We are unable to obtain authorisation for your payment;
We have identified an error with a Product Description, including but not limited to a pricing error;
The product you ordered being unavailable for delivery to your selected delivery country.
You do not meet the eligibility requirements as specified in these Terms and Conditions;
There is a system or procurement failure;
You fail our customer validation checks;
Saturdays-Thursday before 5pm;
Friday before 2pm
If, for any reason, you wish to cancel your contract before your Order has been dispatched or once it is with the courier partners, then you need to let us know. You can do so by contacting our ‘ Customer Services team. Once we have received notification from you of your wish to cancel your contract, subject to any monies having been taken from you, provided the items have not been dispatched then we will refund you the original purchase price and delivery charge for your Order.
We will always do our best to ensure that your product(s) arrive correctly and in perfect condition. However, occasionally mistakes do occur or items are damaged in transit. Please check your product(s) on receipt and report any issues to us as soon as possible. The sooner we are notified the easier and quicker it will be to resolve the issue for you.
Where products received are of poor quality, incorrect, faulty or damaged, the following applies:
Within 14 days of receipt of the goods: we will offer you a full refund, including any postage you paid or if you prefer and the product is still available, a replacement will be sent. Also by your choice we can offer you a replacement in the first instance, or where a replacement is not available (for instance it is no longer in stock), a full refund will be paid including any postage.
Within 14 days of receiving your order, if you are not entirely satisfied, you may return the product in its original state (unopened, unused, sealed, and in fully sellable condition) by getting in touch with us via info@shaimabeauty.ae or by calling/WhatsApping us at (+971) 502521118 to start the return or exchange process. We will then refund the entire purchase price, including delivery fees.